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Frequently Asked Questions

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Are you a Tanzanian-owned company?

Yes. Mihayo's Safaris was founded in Arusha in 2009 and is owned and operated entirely by Tanzanians — see our About page for the full story and our founders.

Which regions do you operate in?

The Northern Circuit (Serengeti, Ngorongoro, Tarangire, Lake Manyara, Arusha), the Southern Circuit (Ruaha, Nyerere), Western Tanzania (Mahale, Katavi, Gombe), Kilimanjaro, and Zanzibar. See the full Destinations page.

Do you arrange visas or airport pickup?

We don't issue visas ourselves (Tanzania's e-visa is applied for directly with the government), but we'll tell you exactly what you need for your nationality. Airport pickup is included in every safari package.

How far in advance should I book?

For peak months (June–October, and the December–February Kilimanjaro window), 6–9 months ahead is safest — camps and mountain permits do sell out. Shoulder-season trips (April–May, November) can often be booked 6–8 weeks out.

What's your payment and cancellation policy?

A deposit secures your dates, with the balance due before arrival — exact terms depend on the season and whether your trip includes third-party permits (like Kilimanjaro). We'll send written terms with every quote before you pay anything.

Do you accept online payments?

Bank transfer is our standard method. We're evaluating card payment options — ask our team for the current setup when you get a quote.

How many people share a vehicle?

A maximum of 6 guests per Land Cruiser, so everyone gets a window seat — we never combine unrelated groups into one vehicle unless you specifically book a shared group departure.

Can you build a fully custom itinerary?

Yes — every package on our Safaris page is a starting point, not a fixed menu. Tell us your dates, budget, and priorities and we'll build around them.

Is a safari suitable for young children?

Generally yes from around age 6 up, with shorter drive days and pool-equipped lodges — see our Family Safari package. Some camps set their own minimum age, which we'll flag when quoting.

Which Kilimanjaro route should I choose?

It depends on your timeline and budget more than fitness. Lemosho and the Northern Circuit have the highest summit success rates; Machame is the most popular all-rounder. Full comparison on our Kilimanjaro page.

Do I need prior climbing experience?

No technical climbing skills are required on any standard route — it's a long, high-altitude trek, not a technical ascent. Cardiovascular fitness and pacing matter far more than prior experience.

Are porters treated fairly on your climbs?

Every climb is staffed to KPAP-recommended weight limits, with proper gear checked or provided, and a disclosed tipping structure — see the porter welfare note on our Kilimanjaro page.

Which Zanzibar beach should I pick?

Nungwi and Kendwa (north) have minimal tidal swing and stay swimmable all day; Paje (east) is the kitesurfing coast but has a dramatic low tide. Full breakdown in our Zanzibar beach guide.

How do I get from the mainland to Zanzibar?

A short domestic flight from Arusha, Kilimanjaro, or Dar es Salaam airports — typically under an hour. We handle this transfer as part of any combined safari-plus-Zanzibar itinerary.

Do I need vaccinations to visit Tanzania?

Tanzania requires proof of yellow fever vaccination if arriving from a country with risk of transmission. Speak to a travel clinic 4–6 weeks before departure about this and malaria prophylaxis — we're not medical professionals, so this is a conversation for your doctor.

Is Tanzania safe for solo travelers?

Yes — our safaris and climbs run with a dedicated guide throughout, and solo travelers are common on our group departures and private trips alike. Standard travel-safety awareness applies as it would anywhere.

What happens in a medical emergency on safari or on the mountain?

Every guide is trained to recognize when to end an activity and evacuate. On Kilimanjaro specifically, guides carry oxygen and are trained to make the descend decision immediately without waiting for guest approval. We strongly recommend travel insurance that includes medical evacuation.

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